This Client Service Agreement ("Agreement") is entered into between PostShop ("we," "us," or "our"), and the individual or business entity subscribing to our services ("Client," "you," or "your"). By checking the consent box and completing payment, you agree to be bound by these terms.
Effective Date: The date on which you complete payment and begin your subscription.
Last Updated: April 16, 2026
Section 1Services Provided
PostShop provides a managed social media content creation and publishing service. We create, schedule, and publish social media posts on your behalf based on photos, videos, and text you submit to your dedicated PostShop phone number.
Our services include:
- Receiving and processing photos, videos, and text notes you submit via SMS/MMS to your assigned PostShop number
- Generating social media captions written in your unique voice, based on the voice profile we build during onboarding
- Publishing posts to the social media platforms you choose to connect
- Automatically enhancing your photos for optimal display across platforms (Growth and Authority plans)
- Generating multilingual captions in up to three languages (Authority plan)
PostShop's services are limited to those specifically described in this Agreement. Services not explicitly included, such as community management, direct message handling, comment moderation, paid advertising, social media strategy consulting, or account setup, are outside the scope of this Agreement and are not provided unless separately agreed to in writing.
Section 2Subscription Plans
Your subscription plan determines the number of posts published per day. All plans support posting to any of our supported platforms. There is no limit on the number of platforms you connect, and no additional charge for adding platforms. Plan details and pricing are presented during checkout.
Your selected plan is confirmed during the intake process. You may upgrade or downgrade your plan at any time by contacting us. Plan changes take effect at the start of the next billing cycle.
Section 3Billing & Payment
Automatic Renewal. Your subscription begins on the date you complete payment and automatically renews on the same date each month at your plan's monthly rate until you cancel. By subscribing, you authorize us to charge your payment method on file each month on your renewal date.
Payment Method. Payment is processed through our payment processor. We accept major credit cards and debit cards. You are responsible for keeping your payment information current. If your payment method fails, we will attempt to process the charge again. If payment cannot be collected after reasonable attempts, your service will be paused until payment is resolved.
Price Changes. We will provide at least 30 days' written notice before any increase to your subscription rate. The new rate will take effect at the start of the billing cycle following the notice period. You may cancel before the new rate takes effect.
No Refunds. Subscription fees are non-refundable. If you cancel mid-cycle, your service continues through the end of the current billing period, but no refund or proration is issued for the remaining days.
Section 4Cancellation
How to Cancel. You may cancel your subscription at any time by contacting us via text message to your PostShop number, by email, or through any online cancellation method we make available. Cancellation is available through the same medium used to sign up, as required by California law.
When Cancellation Takes Effect. Cancellation takes effect at the end of your current billing period. Your posts will continue to publish through the end of the period you have already paid for. No refund or proration is provided for the remaining days in the billing period.
Immediate Stop Option. If you want all posting to stop immediately upon cancellation rather than continuing through the end of the billing period, you must request this explicitly in writing, via text or email. Otherwise, we will continue publishing through the end of your paid period.
Annual Renewal Reminder. If your subscription remains active for 12 consecutive months, we will send you a renewal reminder before your next billing cycle, as required by California law. This reminder will include your current rate, renewal date, and instructions for cancellation.
Section 4aRight to Refuse or Terminate Service
PostShop reserves the right to refuse service to any prospective client at our sole discretion, with or without cause, and without obligation to provide a reason. PostShop also reserves the right to terminate any active subscription at our sole discretion, with or without cause, upon written notice to the client via text message or email.
If we terminate your subscription:
- We will provide you with a prorated refund for the unused portion of your current billing period, calculated from the date of termination to the end of the billing period
- We will disconnect from your social media accounts and cease all posting within 24 hours of the termination notice
- Any content already published to your accounts prior to termination remains on your accounts and is yours to keep, remove, or modify
Section 5Client Responsibilities
To deliver our services effectively, you agree to the following:
- Submit content, including photos, videos, and text, by texting your assigned PostShop number. Content you submit is the raw material we use to create your posts.
- Provide accurate business or personal information during onboarding, including your business description and voice and tone preferences, and connect your social media accounts by completing the secure authorization links PostShop sends you after payment.
- Ensure you have the right to use all content you submit. Do not send us photos, videos, or other materials that belong to someone else, that you do not have permission to publish, or that infringe any third party's intellectual property rights.
- Keep your payment information current and notify us promptly if your payment method changes.
- Respond to any requests for information or clarification in a timely manner, particularly during onboarding and voice calibration.
- Submit photos no larger than 10 MB and video clips no larger than 50 MB and no longer than 60 seconds. Media exceeding these limits will not be processed and will not count toward your daily post allotment.
Section 6Content Ownership & License
Your Content. You retain full ownership of all photos, videos, and other content you submit to PostShop. We do not claim ownership of your content.
License to PostShop. By submitting content to PostShop, you grant us a limited, non-exclusive, revocable license to use, edit, and publish your content on your social media accounts as part of delivering our services. This license exists solely for the purpose of fulfilling your subscription and terminates when your subscription ends.
Captions & Generated Content. Captions and other text content generated by PostShop as part of your service become your property upon publication. You are free to reuse, modify, or repurpose any captions we create for you.
Portfolio Use. We may use published posts, including photos and captions, as examples in our portfolio, website, or marketing materials, unless you notify us in writing that you do not want your content used in this way. We will honor any such request within 7 days.
Section 7Social Media Account Access
To publish posts on your behalf, we require access to your social media accounts. After payment, we will send you a secure authorization link for each platform you selected. You tap the link, log into your account, and approve access. No passwords are shared with PostShop. You can revoke access at any time through your platform's settings.
We will not modify your account settings, profile information, bio, or any other account details without your explicit permission. Our access is limited to creating and publishing posts.
You are responsible for maintaining the access you have granted us. If you revoke our access or delete your account on any platform, posting to that platform will be interrupted. If posts are missed due to an access issue on your end, those posts are not carried over to future billing periods. Please notify us promptly if your access changes so we can restore service.
Upon cancellation, we will disconnect from your social media accounts within 30 days.
Section 8Content Review & Approval
All content is screened for brand appropriateness and quality before publishing. During onboarding, you may opt into pre-publish approval, which requires you to review and approve every post before it goes live. Pre-publish approval clients may reply APPROVE to publish a post or REJECT to have the caption rewritten.
If you do not opt into pre-publish approval, posts will publish automatically after screening. If a published post does not meet your expectations, you may text FEEDBACK followed by your concern to your PostShop number. We will review your feedback and address it within 48 hours, including removing or replacing the post if necessary.
Regardless of your preference, you may request changes to any post at any time. If a post has already been published, we will make reasonable efforts to edit or remove it promptly.
Section 9Content Guidelines & Safety
PostShop reserves the right to decline to publish any content that, in our reasonable judgment:
- Contains hateful, discriminatory, or threatening language or imagery
- Promotes illegal activity
- Is sexually explicit or otherwise inappropriate for a general audience
- Could damage the reputation of your business, brand, or personal image
- Infringes on the intellectual property rights of a third party
- Violates the terms of service of the social media platform it would be published to
If we decline to publish submitted content, we will notify you and explain the reason. Declined content does not count toward your daily post allotment, and you may submit replacement content.
Section 10No Performance Guarantees
PostShop provides a content creation and publishing service. We do not guarantee any specific outcomes, including but not limited to a specific number of followers, likes, comments, shares, or other engagement metrics; increased revenue, leads, customers, or business inquiries; any particular ranking or visibility in search results or social media algorithms; or that any individual post will perform at a certain level.
Social media performance depends on many factors outside our control, including platform algorithms, audience behavior, market conditions, and the quality and frequency of content you submit. We will work diligently to create high-quality, consistent content, but results vary.
Section 11Limitation of Liability
To the fullest extent permitted by law, PostShop's total liability to you for any claims arising out of or related to this Agreement or our services shall not exceed the total fees you have paid to PostShop in the three (3) months immediately preceding the event giving rise to the claim.
In no event shall PostShop be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, whether arising from contract, tort, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
PostShop is not responsible for any actions taken by social media platforms, including but not limited to account suspensions, content removals, algorithm changes, or policy updates that may affect the reach or visibility of your posts.
Section 12Indemnification
You agree to indemnify, defend, and hold harmless PostShop and its owners, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to content you submit to PostShop that infringes on the intellectual property or other rights of any third party, your breach of any term of this Agreement, or any misrepresentation by you regarding your authority to grant access to your social media accounts or to use the content you submit.
Section 13Privacy & Data
Your privacy is important to us. Please review our Privacy Policy for complete details on how we collect, use, store, and protect your personal information.
We collect and store the following information as part of providing our services: your name, business name, contact information, and location; photos, videos, and text you submit to your PostShop number; voice and tone profile information from your onboarding intake form; payment information, which is processed and stored securely by our payment processor and does not include full card numbers in our systems; and consent records, including timestamp and IP address at the time of agreement.
We use your information solely for the purpose of delivering and improving our services. We do not sell, rent, or share your personal information with third parties for marketing purposes. We use third-party service providers only to the extent necessary to operate the service.
We retain your consent records, including your agreement to these terms, timestamp, and IP address, for three years or one year after your subscription ends, whichever is longer, as required by California law. Upon cancellation, we will disconnect from your social media accounts within 30 days. Your submitted content and post history will be retained for 90 days after cancellation to allow for any disputes or questions, after which it will be permanently deleted unless you request earlier deletion.
Section 14Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, social media platform outages or policy changes, power failures, cyberattacks, pandemics, or other events of similar nature. If a force majeure event continues for more than 30 consecutive days, either party may terminate this Agreement upon written notice.
Section 15Modifications to These Terms
We may update these terms from time to time. If we make material changes, we will notify you at least 30 days before the changes take effect, via text message or email. Your continued use of the service after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree with the updated terms, you may cancel your subscription before they take effect. No amendment to these terms shall be effective unless communicated in writing.
Section 16Governing Law & Disputes
This Agreement is governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from this Agreement shall be resolved in the state or federal courts located in Los Angeles County, California.
Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute informally by contacting each other directly. If a dispute is not resolved within 30 days, either party may proceed with formal resolution.
Section 17General Provisions
- Entire Agreement: This Agreement constitutes the entire agreement between you and PostShop and supersedes all prior communications, representations, or agreements, whether written or oral.
- Severability: If any provision of this Agreement is found to be invalid, void, unenforceable, or illegal, the remaining provisions shall remain in full force and effect.
- Assignment: You may not assign or transfer your subscription or this Agreement without our written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.
- No Waiver: The failure of either party to exercise any right under this Agreement shall not be deemed a waiver of that right, and no waiver, whether written or oral, express or implied, shall be binding on any subsequent occasion.
- Notices: All notices under this Agreement may be sent via text message to your PostShop number, via email, or via postal mail to the address on file.
- Binding Effect: This Agreement shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
Section 18Contact Information
For questions about your subscription, these terms, or to cancel your service, contact us at:
- Text: Send a message to your dedicated PostShop number
- Email: postshop.live@gmail.com
- Website: postshop.live
Based in Los Angeles, California