Terms of Service

This Client Service Agreement ("Agreement") is entered into between PostShop ("we," "us," or "our"), and the individual or business entity subscribing to our services ("Client," "you," or "your"). By checking the consent box and completing payment, you agree to be bound by these terms.

Effective Date: The date on which you complete payment and begin your subscription.
Last Updated: August 24, 2026

Section 1Services Provided

PostShop provides a managed social media content creation and publishing service. We create, schedule, and publish social media posts on your behalf based on photos, videos, and text you submit to your dedicated PostShop phone number.

Our services include:

• Receiving and processing photos, videos, and text notes you submit via the secure upload link we text you, and processing commands and notes you send via SMS to your assigned PostShop number
• Generating social media captions written in your unique voice, based on the voice profile we build during onboarding
• Publishing posts to the social media platforms you choose to connect
• Providing the account holder with a private link, on request, showing every approved post that has not yet published, together with the ability to change the time an individual post publishes, change the order of upcoming posts, or discard an individual post before it publishes
• Formatting and sizing your photos for each platform on which they are published (all plans)
• Automatically enhancing your photos for optimal display (Authority plan)
• Rendering a still photograph you submit into a short video with motion applied, where you request it
• Transcribing recorded audio and placing the resulting captions onto video, where you request it
• Building an AI-generated scene around a photograph you submit, where you request it. Each plan includes a set number of AI scenes per calendar month: 20 on Essential, 30 on Growth, and 40 on Authority. Your monthly allowance resets on the first day of each month, and any scenes you have not used by then do not carry forward. A scene that the image generator declines to produce is not counted against your allowance and is not published; we text you when this happens so you can describe the scene differently and try again. We may limit the number of repeated generation attempts within a single month in order to prevent misuse of the service. If you purchase additional AI scenes beyond the allowance included with your plan, those additional scenes do not expire: they remain on your account until you use them, and they carry forward from month to month. Your included monthly allowance is always used first, so purchased scenes are only drawn upon once the included allowance for that month has been used.
• Generating captions in up to three languages — your primary language plus up to two translations — where you have configured additional languages (Growth and Authority plans)

PostShop's services are limited to those specifically described in this Agreement. Services not explicitly included, such as community management, direct message handling, comment moderation, paid advertising, custom or live strategy consulting beyond the Monthly Strategy Report included with the Authority plan, or account setup, are outside the scope of this Agreement and are not provided unless separately agreed to in writing.

Section 2Subscription Plans

Your subscription plan determines the number of posts published per day. All plans support posting to any of our supported platforms. There is no limit on the number of platforms you connect, and no additional charge for adding platforms. Plan details and pricing are presented during checkout. All new subscriptions begin with a five-day free trial as described in Section 3.

Your selected plan is confirmed during the intake process. You may upgrade or downgrade your plan at any time by contacting us. Plan changes take effect at the start of the next billing cycle.

Section 3Billing & Payment

Five-Day Free Trial. New subscriptions begin with a five-day free trial. Your trial starts on the day you complete signup and provide a valid payment method. During the trial you have full access to your selected plan, including posting, AI scenes, and every other feature of that plan. No charge is made during the trial period. A valid payment method is required to begin the trial so that service continues without interruption if you choose to stay.

Reminder Before Billing. On day five of your trial we will send you a text message reminding you that billing begins the following day. This reminder is sent to the mobile number associated with your account.

When Billing Begins. If you have not cancelled before the end of day five, your first monthly payment is charged on day six and your first monthly billing period begins on that date. Your subscription then automatically renews on the same date each month at your plan's monthly rate until you cancel. By subscribing, you authorize us to charge your payment method on file on day six and on each renewal date thereafter.

Cancelling During the Trial. You may cancel at any time during the five-day trial and you will never be charged. Cancellation during the trial ends your service immediately, and any posts still scheduled will not publish. Trial cancellation uses the same methods described in Section 4.

One Trial Per Client. The free trial is available once per business. If you cancel and later resubscribe, or if you open an additional account for the same business, the trial does not apply again and billing begins immediately on signup.

Payment Method. Payment is processed through our payment processor. We accept major credit cards and debit cards. You are responsible for keeping your payment information current. If your payment method fails, we will attempt to process the charge again. If payment cannot be collected after reasonable attempts, your service will be paused until payment is resolved.

Price Changes. We will provide at least 30 days' written notice before any increase to your subscription rate. The new rate will take effect at the start of the billing cycle following the notice period. You may cancel before the new rate takes effect.

No Refunds. Subscription fees are non-refundable. The five-day free trial exists so that you can evaluate the service before any charge is made. Once a monthly payment has been charged, that payment is not refunded and is not prorated. If you cancel mid-cycle, your service continues through the end of the current billing period and no refund or proration is issued for the remaining days.

Section 4Cancellation

How to Cancel. You may cancel your subscription at any time by contacting us via text message to your PostShop number, by email, or through any online cancellation method we make available. Cancellation is available through the same medium used to sign up, as required by California law.

When Cancellation Takes Effect. If you cancel during your five-day free trial, cancellation is immediate, you are never charged, and posting stops at once. If you cancel after billing has begun, cancellation takes effect at the end of your current billing period. Your posts will continue to publish through the end of the period you have already paid for, and no refund or proration is provided for the remaining days in that period.

Immediate Stop Option. If you want all posting to stop immediately upon cancellation rather than continuing through the end of the billing period, you must request this explicitly in writing, via text or email. Otherwise, we will continue publishing through the end of your paid period.

Annual Renewal Reminder. If your subscription remains active for 12 consecutive months, we will send you a renewal reminder before your next billing cycle, as required by California law. This reminder will include your current rate, renewal date, and instructions for cancellation.

Section 4aRight to Refuse or Terminate Service

PostShop reserves the right to refuse service to any prospective client at our sole discretion, with or without cause, and without obligation to provide a reason. PostShop also reserves the right to terminate any active subscription at our sole discretion, with or without cause, upon written notice to the client via text message or email.

If we terminate your subscription:

• We will provide you with a prorated refund for the unused portion of your current billing period, calculated from the date of termination to the end of the billing period
• We will disconnect from your social media accounts and cease all posting within 24 hours of the termination notice
• Any content already published to your accounts prior to termination remains on your accounts and is yours to keep, remove, or modify

Section 5Client Responsibilities

To deliver our services effectively, you agree to the following:

• Submit content, including photos, videos, and text, through the upload link we provide in response to texting UPLOAD to your assigned PostShop number. Content you submit is the raw material we use to create your posts.
• Provide accurate business or personal information during onboarding, including your business description and voice and tone preferences, and connect your social media accounts by completing the secure authorization links PostShop sends you after payment.
• Ensure you have the right to use all content you submit. Do not send us photos, videos, or other materials that belong to someone else, that you do not have permission to publish, or that infringe any third party's intellectual property rights.
• Ensure you have the right to publish all audio you submit or record, including anything audible in the background of a recording. Music, broadcasts, live performances, and third-party speech captured incidentally remain subject to the rights of whoever owns them.
• Keep your payment information current and notify us promptly if your payment method changes.
• Respond to any requests for information or clarification in a timely manner, particularly during onboarding and voice calibration.
• Submit photos no larger than 10 MB and video clips no larger than 90 MB and no longer than 60 seconds. Media exceeding these limits will not be processed and will not count toward your daily post allotment.

Section 6Content Ownership & License

Your Content. You retain full ownership of all photos, videos, and other content you submit to PostShop. We do not claim ownership of your content.

License to PostShop. By submitting content to PostShop, you grant us a limited, non-exclusive, revocable license to use, edit, and publish your content on your social media accounts as part of delivering our services. This license exists solely for the purpose of fulfilling your subscription and terminates when your subscription ends.

Captions & Generated Content. Captions and other text content generated by PostShop as part of your service become your property upon publication. You are free to reuse, modify, or repurpose any captions we create for you.

Portfolio Use. We may use published posts, including photos and captions, as examples in our portfolio, website, or marketing materials, unless you notify us in writing that you do not want your content used in this way. We will honor any such request within 7 days.

Section 7Social Media Account Access

To publish posts on your behalf, we require access to your social media accounts. After payment, we will send you a secure authorization link for each platform you selected. You tap the link, log into your account, and approve access. No passwords are shared with PostShop. You can revoke access at any time through your platform's settings.

We will not modify your account settings, profile information, bio, or any other account details without your explicit permission. Our access is limited to creating and publishing posts.

You are responsible for maintaining the access you have granted us. If you revoke our access or delete your account on any platform, posting to that platform will be interrupted. If posts are missed due to an access issue on your end, those posts are not carried over to future billing periods. Please notify us promptly if your access changes so we can restore service.

Upon cancellation, we will disconnect from your social media accounts within 30 days.

Section 8Content Review & Approval

All content is screened for brand appropriateness and quality before publishing. All accounts are on pre-publish approval. Every post requires your review and approval before it goes live. This is not an option you select or can turn off. No automatic-publishing option is offered to any client.

How approval works. We text you a private link before anything publishes. Opening that link shows you the media and the caption exactly as they would appear, and gives you three choices: approve and publish; send the draft back with a note, in which case we rewrite it and send you a fresh draft; or decline it entirely using the "Don't publish this" control, which asks you to confirm and then sets the draft aside permanently. A draft you set aside does not publish and does not count against your daily post allowance. There is no timer on approval and no automatic fallback: if you never act, nothing is published.

Drafts you do not act on. Drafts do not wait indefinitely. If a draft has been waiting for your decision, we will text you a reminder after one day, again after three days, and a final notice after seven days stating the date the draft will lapse. If ten days pass without a decision, we set the draft aside on your behalf, it will not be published, and the associated media is deleted from our systems. You will receive a text confirming this. A draft that lapses does not count against your daily post allowance, and it does not affect anything you send afterwards.

Because every post is approved by you before it publishes, a published post is one you have reviewed and accepted. If a published post nevertheless does not meet your expectations, you may text FEEDBACK followed by your concern to your PostShop number, and we will respond within 48 hours. Please note that once a post is published it lives on your own connected account. Our publishing tools can remove posts from some platforms but not all, so where removal through our tools is not technically available we will tell you promptly and direct you to remove the post from your account. In every case we will correct the underlying instruction so the same problem does not recur.

Regardless of your preference, you may request changes to any post at any time. For posts not yet published, we will make the change before publishing. For posts already published, we will make reasonable efforts to edit or remove them subject to the platform limitations described above.

Section 8aHow We Handle Your Submissions

Each text message you send to your PostShop number becomes one post that PostShop publishes across your connected social media platforms. Because each platform has its own rules about what it accepts, PostShop automatically applies the following handling rules.

One submission, one post. Each submission you send becomes a single post distributed across your connected platforms. Submissions are made through a secure, single-use upload link. We text you a link in response to the UPLOAD command, and include a fresh link with each submission confirmation. Media attached directly to a text message is not processed as a submission; we reply with your upload link instead.

AI-generated images. You may optionally request that we generate a new image around a photo you submit, based on a written description you provide. If you do:

• The resulting image is generated by a third-party artificial intelligence service and is not a photograph. The entire image is reconstructed around your subject, and details may differ from your original photo, including text, logos, and the appearance of people.
• No AI-generated image is published without your express approval. We text you the result and it publishes only after you approve it.
• You are solely responsible for the content you request in your description, including any request that depicts identifiable people, third-party trademarks, branded products, or real locations, and for obtaining any consent or permission required for that content.
• Generated images may carry metadata identifying them as AI-generated. Social platforms may detect this metadata and apply their own AI-content labels to your post. We do not control platform labeling.
• Each generation consumes one of your monthly AI image allowance, including regenerations you request after reviewing a result. Unused allowance does not carry over between billing periods and is not refundable.
• Some professions and jurisdictions regulate the use of digitally altered images in advertising. You are responsible for knowing and following the rules that apply to your business, and for determining whether a generated image may be used in your advertising at all. PostShop does not add regulatory disclosure statements to captions and does not host original-image comparison pages.

Real estate advertising. If you are a licensed real estate broker or salesperson, or you otherwise advertise real property for sale or lease, California Business and Professions Code section 10140.8 requires that any digitally altered image used in an advertisement or promotional material for real property carry a conspicuous statement that the image has been altered, together with a link, URL, or QR code to the original, unaltered image. Other states and multiple listing services impose comparable or stricter requirements. PostShop does not generate these disclosures and does not publish original-image comparison pages, so a generated image published through PostShop will not satisfy those requirements on its own. Please do not request AI-generated images of a property you are marketing. The AI image feature is intended for content that does not depict real property offered for sale or lease. You remain solely responsible for compliance with all advertising rules applicable to your license and your listings.

Video captions. You may optionally request that we add on-screen captions to a video you submit. If you do:

• The spoken audio is transcribed by a third-party artificial intelligence service. Transcription is not guaranteed to be accurate, particularly for proper names, technical terms, accented speech, background noise, or overlapping speakers.
• We text you the transcript before anything publishes. You may approve it, or choose to publish the video without captions. Nothing publishes until you make that choice.
• Approved captions are rendered permanently into the video file that is published. They cannot be edited or removed after publication without removing the post itself.
• Adding captions requires the video to be re-encoded, which may result in a file that differs slightly in quality from the one you submitted.

Platform-selected music. On photo posts, some platforms can add a soundtrack. You may optionally allow this on a submission. This is currently available on TikTok, and where other platforms add a comparable feature the same terms will apply. If you turn it on:

• The platform selects the track from its own audio library. PostShop does not choose the track, does not license it, and has no ability to specify or influence which one is used.
• You will not hear the track before the post publishes. No preview is available to you, and none is available to us.
• The track cannot be changed after publication. Removing or replacing it requires deleting the post from your account and submitting the content again.
• This applies to photo posts only. TikTok provides no equivalent control for video, and videos publish without a soundtrack.
• Because you cannot hear the track in advance, you are responsible for deciding whether a given post is a suitable place for music at all. We recommend leaving this off for any post of a serious or somber nature.
• If a platform later mutes, restricts, geographically limits, or removes a post because of audio that the platform itself selected, that is a platform decision outside PostShop's control and PostShop is not responsible for the outcome.
• This option is off unless you turn it on, and it applies only to the submission you turn it on for. Nothing carries over to your next post.

Links you provide. You may optionally include a link with a submission. Where you do, that link becomes the destination of your Pinterest pin, and, if you also choose a Google Business button, the destination of that button. If you do not provide a link, Pinterest pins point to the website address we have on file for your business. You are responsible for the destination you provide: for having the right to link to it, for keeping it working and free of harmful content, and for its compliance with the policies of each platform it appears on. Platforms may reject, restrict, or remove a post because of its destination link, and PostShop is not responsible for that outcome. A link applies only to the submission you provide it with and does not carry over to your next post.

Photo formatting. PostShop automatically sizes your photos to match each platform's preferred display dimensions. We do not crop your photos — the full image is always shown. If a photo's aspect ratio does not match a platform's preferred ratio, neutral padding is added around the image rather than cropping any part of it out.

Google Business Profile and AI scenes. Google requires that photographs on a Business Profile be authentic representations of the business. Because an AI-generated scene is not a photograph of your premises, PostShop does not publish posts containing an AI-generated image to your Google Business Profile. Every other platform you have connected still receives the post as normal. Posts built from your own unaltered photographs are published to Google Business Profile without restriction.

Pinterest. PostShop publishes one pin per photo you submit. Videos are published to Pinterest only when the source video meets Pinterest's strict technical requirements (which Pinterest sets and may change at any time). If a video does not meet those requirements, PostShop skips only the Pinterest pin for that video; all your other connected platforms still receive the content.

YouTube. PostShop publishes videos to YouTube. A submission containing only photos is not posted to YouTube unless you select the option to render a single photo into a short video, in which case that rendered video is published. YouTube receives one video per submission; if you submit multiple videos in a single post, only the first video is published to YouTube.

TikTok, Facebook, LinkedIn, and X/Twitter. These platforms do not accept a mix of photos and videos in a single post. When you submit mixed content, PostShop publishes your photos to these platforms rather than the video. If you submit multiple videos without photos, the first video is published.

Instagram and Threads. These platforms accept a mix of photos and videos. When you submit mixed content, PostShop publishes all your photos and videos together as a single carousel post, up to each platform's limit (for example, up to 10 items on Instagram and up to 20 on Threads).

Photo enhancement (Authority plan). For clients on the Authority plan, PostShop applies light automatic image enhancement (calibrated adjustments to brightness, color, and contrast) to improve photo quality while preserving the original composition and style of each image.

Multilingual captions (Growth and Authority plans). For clients on the Growth or Authority plan who select additional languages during onboarding, each caption is generated in your primary language plus up to two additional languages, stacked together in a single post caption across all platforms.

You acknowledge and agree that these handling rules apply to all submissions and form part of the service you are purchasing. PostShop may adjust these rules from time to time to reflect changes in platform capabilities; if we make a material change to how your submissions are handled, we will notify you under the terms of Section 15.

Audio you record

You may optionally record a voiceover on the upload page to accompany a post. If you do:

• The recording is captured on your own device and uploaded with your submission. It is used only to produce that post.
• Where you have also requested on-screen captions, the recording is transcribed by an automated service. Automated transcription is imperfect, and we send you the transcript to check before the post publishes.
• You are solely responsible for everything audible in the recording, including music, broadcasts, live performances, and third-party speech captured in the background, whether or not you intended to record it. Publishing audio you do not hold the rights to may result in a copyright claim against your own platform account, which is outside our control.
• Recordings are subject to a maximum length. A recording that cannot be processed is discarded and the post publishes without it rather than failing.

Video generated from your photographs

You may optionally have a still photograph you submit rendered into a short video with motion applied. Where you do:

• The resulting video contains only your own photograph and, where you have recorded one, your own audio. No third-party imagery, footage, or music is added by us.
• The rendered video is published to the platforms that accept video, while your photograph continues to publish as a photograph to the platforms that accept images. This remains a single submission and counts as one post against your daily allowance.
• If the rendering does not complete, the post publishes as a photograph across all connected platforms. A failed rendering does not consume an allowance and is not grounds for a refund.

PostShop reserves the right to decline to publish any content that, in our reasonable judgment:

• Contains hateful, discriminatory, or threatening language or imagery
• Promotes illegal activity
• Is sexually explicit or otherwise inappropriate for a general audience
• Could damage the reputation of your business, brand, or personal image
• Infringes on the intellectual property rights of a third party
• Violates the terms of service of the social media platform it would be published to

If we decline to publish submitted content, we will notify you and explain the reason. Declined content does not count toward your daily post allotment, and you may submit replacement content.

Section 9aCopyright Policy & DMCA Notices

PostShop respects the intellectual property rights of others and expects clients to do the same. We respond to clear notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act of 1998 (17 U.S.C. § 512) ("DMCA"). This Section explains how to report material you believe infringes your copyright, how to respond if your content is removed, and our policy toward repeat infringers.

Reporting Alleged Infringement. If you believe content published or processed through PostShop infringes a copyright you own or control, you may submit a written notice to our Designated Copyright Agent identified below. To be effective under the DMCA, your notice must include all of the following:

• A physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf;
• Identification of the copyrighted work claimed to have been infringed, or, if multiple works are covered by a single notice, a representative list of those works;
• Identification of the material that is claimed to be infringing and that is to be removed, with information reasonably sufficient to allow us to locate it (for example, the URL of the post, or the platform and account where it appears);
• Information reasonably sufficient to allow us to contact you, such as your name, mailing address, telephone number, and email address;
• A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in the notice is accurate, and, under penalty of perjury, that you are the copyright owner or are authorized to act on the owner's behalf.

Under 17 U.S.C. § 512(f), any person who knowingly and materially misrepresents that material is infringing may be liable for damages. If you are unsure whether material infringes your rights, you may wish to consult an attorney before submitting a notice.

Designated Copyright Agent. Notices of claimed infringement must be directed to our Designated Copyright Agent:

• Agent: DMCA Designated Agent, JWJ Writer LLC (PostShop)
• Mailing Address: 19762 Sherman Way, Ste 214, Winnetka, CA 91306, USA
• Email: dmca@postshop.live

Upon receipt of a valid notice, we will act expeditiously, using the means reasonably available to us, to remove or disable access to the material identified. Depending on where the material was published, this may include removing the material through our publishing tools on platforms that support such removal, deleting any copy of the material stored on our own systems, and, where direct removal through our tools is not technically available, promptly notifying and directing the client who submitted the material to remove it from their connected account. We will also take reasonable steps to prevent the same material from being re-published through our service, and where applicable will take reasonable steps to notify the client who submitted the material.

Counter-Notification. If your content was removed or disabled and you believe the removal resulted from mistake or misidentification, you may submit a written counter-notification to our Designated Copyright Agent. To be effective, a counter-notification must include all of the following:

• Your physical or electronic signature;
• Identification of the material that was removed or disabled and the location at which it appeared before it was removed or disabled;
• A statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification; and
• Your name, mailing address, and telephone number, together with a statement that you consent to the jurisdiction of the U.S. federal district court for the judicial district in which your address is located (or, if your address is outside the United States, the U.S. District Court for the Central District of California), and that you will accept service of process from the person who submitted the original notice or that person's agent.

If we receive a valid counter-notification, we may restore the removed material in not less than 10 and not more than 14 business days following receipt, unless our Designated Copyright Agent first receives notice that the original complaining party has filed an action seeking a court order to restrain the allegedly infringing activity.

Repeat Infringers. In accordance with the DMCA and other applicable law, PostShop maintains a policy of terminating, in appropriate circumstances, the accounts of clients who are determined to be repeat infringers of the intellectual property rights of others. PostShop may also, in its sole discretion, suspend service to or remove content from any client who infringes the intellectual property rights of others, whether or not a repeat infringement has occurred.

Section 10No Performance Guarantees

PostShop provides a content creation and publishing service. We do not guarantee any specific outcomes, including but not limited to a specific number of followers, likes, comments, shares, or other engagement metrics; increased revenue, leads, customers, or business inquiries; any particular ranking or visibility in search results or social media algorithms; or that any individual post will perform at a certain level.

Social media performance depends on many factors outside our control, including platform algorithms, audience behavior, market conditions, and the quality and frequency of content you submit. We will work diligently to create high-quality, consistent content, but results vary.

Section 10aPlatform Limits & Publishing Failures

PostShop publishes to social media platforms through third-party API providers and is therefore subject to the rate limits, quotas, and policies of those platforms and our upstream providers. Some publishing failures are outside PostShop's control. These include platform-imposed rate limits or temporary holds applied to your individual account, account-level restrictions imposed by the platform (such as posting holds on new or unverified accounts, content policy enforcement actions, or account-type requirements for API publishing — for example, certain platforms only permit API publishing from Business or Creator accounts), platform outages or API changes, and capacity constraints of PostShop's upstream API providers.

PostShop does not monitor the delivery status of individual posts on individual platforms. Our publishing pipeline submits each post to your connected platforms through our upstream API provider, and from that point forward, the success or failure of any individual post is governed by the platform and our provider. PostShop is not obligated to detect, investigate, notify you of, retry, credit, or remediate publishing failures of any kind, including failures that result in a post not appearing on one or more of your connected platforms. If you become aware of a missed post and notify us, we will use reasonable efforts to investigate, but no specific outcome is guaranteed. Missed posts do not carry over to future billing periods, and PostShop is not liable for any consequences arising from a post that fails to publish.

Section 11Limitation of Liability

To the fullest extent permitted by law, PostShop's total liability to you for any claims arising out of or related to this Agreement or our services shall not exceed the total fees you have paid to PostShop in the three (3) months immediately preceding the event giving rise to the claim.

In no event shall PostShop be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, whether arising from contract, tort, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

PostShop is not responsible for any actions taken by social media platforms, including but not limited to account suspensions, content removals, algorithm changes, or policy updates that may affect the reach or visibility of your posts.

Section 12Indemnification

You agree to indemnify, defend, and hold harmless PostShop and its owners, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to: (a) content you submit to PostShop that infringes on the intellectual property or other rights of any third party, including any claim that the content infringes a copyright, trademark, or right of publicity, or that it was captured, used, or published without a required license, release, or consent; (b) your breach of any term of this Agreement; or (c) any misrepresentation by you regarding your authority to grant access to your social media accounts or to use the content you submit. This obligation survives the termination of your subscription.

Section 13Privacy & Data

Your privacy is important to us. Please review our Privacy Policy for complete details on how we collect, use, store, and protect your personal information.

We collect and store the following information as part of providing our services: your name, business name, contact information, and location; photos, videos, and text you submit to your PostShop number; voice and tone profile information from your onboarding intake form; payment information, which is processed and stored securely by our payment processor and does not include full card numbers in our systems; and consent records, including timestamp at the time of agreement.

We use your information solely for the purpose of delivering and improving our services. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates. We do not sell, rent, or share your personal information for marketing or promotional purposes. We use third-party service providers only to the extent necessary to operate the service.

We retain your consent records, including your agreement to these terms and timestamp, for three years or one year after your subscription ends, whichever is longer, as required by California law. Upon cancellation, we will disconnect from your social media accounts within 30 days. Your post history and account records will be retained for 90 days after cancellation to allow for any disputes or questions, after which they will be permanently deleted unless you request earlier deletion. Please note that the underlying photo and video files are deleted on a shorter cycle during normal operation: media for a published post is deleted from our systems approximately 30 days after publication, and media for a draft you set aside or allow to lapse is deleted at that point. We are not a storage service, and you should keep your own copies of anything you send us.

Section 13aSMS Messaging Terms

By providing your phone number to PostShop during signup and checking the SMS consent box, you agree to these SMS terms, which are in addition to and consistent with our Privacy Policy.

Consent. You expressly consent to receive recurring automated and manually-sent service-related text messages from PostShop at the phone number you provided. Consent is not a condition of any purchase.

Service Messages. PostShop will send you transactional and service-related text messages, including welcome confirmations, submission receipt confirmations (confirming we received your photo or video), post-approval requests, account notifications such as payment reminders and plan changes, and inactivity reminders. PostShop does not send marketing, promotional, third-party, or affiliate content via SMS.

Message Frequency. Message frequency varies with how often you send us content. Every account is on pre-publish approval, so you receive one message per draft awaiting your approval and one confirming when each approved post is scheduled to publish, plus occasional reminders. At typical posting volumes that is around 60 to 80 messages per month.

Opt-Out (STOP). You may opt out of text messages at any time by replying STOP to any message from your PostShop number. After you send STOP, we will send one final confirmation message and then cease all non-essential SMS communication to that number. Opting out of text messages does not cancel your subscription or stop us from publishing posts on your behalf — it only stops outbound text notifications. To cancel your subscription, see Section 4 of these terms.

Help (HELP). For help, reply HELP to any message from your PostShop number, or email us at hello@postshop.live.

Message and Data Rates. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Consult your mobile carrier for details.

Supported Carriers. SMS service is available on major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and other participating carriers.

Mobile Information Sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates. See our Privacy Policy for full details on how we handle your information.

Section 14Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, social media platform outages or policy changes, power failures, cyberattacks, pandemics, or other events of similar nature. If a force majeure event continues for more than 30 consecutive days, either party may terminate this Agreement upon written notice.

Section 15Modifications to These Terms

We may update these terms from time to time. If we make material changes, we will notify you at least 30 days before the changes take effect, via text message or email. Your continued use of the service after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree with the updated terms, you may cancel your subscription before they take effect. No amendment to these terms shall be effective unless communicated in writing.

Section 16Governing Law & Dispute Resolution

Governing Law. This Agreement is governed by the laws of the State of California, without regard to its conflict of law provisions.

Informal Resolution First. Before initiating arbitration or any formal proceeding, both parties agree to first attempt to resolve any dispute informally. To begin, you must send a written description of the dispute to hello@postshop.live, and PostShop will send any notice to the contact information on file for your account. Both parties agree to negotiate in good faith for at least 30 days from the date the notice is received. If the dispute is not resolved within that period, either party may proceed as described below.

Binding Arbitration. Except for the matters described under "Exceptions" below, any dispute, claim, or controversy arising out of or relating to this Agreement or the PostShop service — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — that is not resolved informally shall be resolved exclusively by final and binding arbitration, rather than in court. The arbitration shall be administered by JAMS under its rules then in effect (the JAMS Streamlined Arbitration Rules for disputes of US$250,000 or less, and the JAMS Comprehensive Arbitration Rules for larger disputes), as modified by this Agreement. The arbitration shall take place in Los Angeles County, California, or, at your election, by telephone, by video, or based solely on written submissions where the rules permit. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable. Judgment on the award may be entered in any court having jurisdiction.

Class Action and Jury Trial Waiver. You and PostShop agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, representative, or private attorney general action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. You and PostShop also waive any right to a trial by jury. If a court decides that applicable law prevents enforcement of any part of this paragraph as to a particular claim or request for relief, then that claim or request (and only that claim or request) shall be severed and may be brought in court, while all other claims shall remain subject to arbitration.

Mass and Coordinated Arbitration. If 25 or more similar demands for arbitration are submitted against PostShop by or with the assistance or coordination of the same or coordinated counsel, or in a coordinated manner, the parties agree these demands shall be administered in staged batches of no more than 50 demands at a time, with a single set of filing and administrative fees per batch and one arbitrator per batch, to promote efficiency and control costs. The parties shall cooperate with JAMS and one another in good faith to implement this batching process and may use a bellwether or test-case approach before the remaining demands proceed. Any applicable statute of limitations shall be tolled for demands awaiting their batch.

Exceptions. Nothing in this Section prevents either party from (a) bringing an individual claim in a small claims court of competent jurisdiction, or (b) seeking injunctive or other equitable relief in a court of competent jurisdiction located in Los Angeles County, California, to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or to enforce confidentiality obligations. For any matter not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

Your Right to Opt Out of Arbitration. You may opt out of the arbitration and class-action waiver provisions of this Section by sending written notice of your decision to opt out to hello@postshop.live within 30 days after you first accept this Agreement. Your notice must include your name, the email and phone number associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, or if the arbitration agreement is found not to apply to you, you and PostShop agree to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, for all disputes. Opting out of arbitration has no effect on any other part of this Agreement.

Section 17General Provisions

• Entire Agreement: This Agreement constitutes the entire agreement between you and PostShop and supersedes all prior communications, representations, or agreements, whether written or oral.
• Severability: If any provision of this Agreement is found to be invalid, void, unenforceable, or illegal, the remaining provisions shall remain in full force and effect.
• Assignment: You may not assign or transfer your subscription or this Agreement without our written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.
• No Waiver: The failure of either party to exercise any right under this Agreement shall not be deemed a waiver of that right, and no waiver, whether written or oral, express or implied, shall be binding on any subsequent occasion.
• Notices: All notices under this Agreement may be sent via text message to your PostShop number, via email, or via postal mail to the address on file.
• Binding Effect: This Agreement shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

Section 18Contact Information

For questions about your subscription, these terms, or to cancel your service, contact us at:

• Text: Send a message to your dedicated PostShop number
• Email: hello@postshop.live
• Website: postshop.live

Based in Los Angeles, California