How can we help?

We email you 14 days and 3 days before your gift ends, and again the day before. When it ends, your account closes and nothing is charged.

To keep your account, open Plan & billing on your dashboard before then and add your own card. Your plan then continues at the monthly price shown in the email we sent the day you started your gift, until you cancel.

You may also get an email from Link, the payment service, that calls your gift a free trial and mentions an upcoming payment. Nothing is charged unless you add a card.

Yes. At postshop.live/gift you choose the plan and the number of months, and you pay once. We email the gift on the day you pick, with a note from you.

They have 30 days to start it, and starting it takes no card. If they do not start it, the gift is cancelled and you are refunded in full.

Yes. On your dashboard, open Relay and press Print a sign or bookmarks on the book. Set the headline, the message and the colours, then type a name under Save this design (for example, Signing table) and press Save. Your saved designs appear at the top of the page as Your saved designs: tap one to use it, change it and press Update to keep the changes, or press × to delete it.

Each book keeps up to 10 designs. They are saved to your account, so they are there on any phone or computer you sign in on, and for the people you have added under People with access. You need to be signed in to save one.

Go to postshop.live/login, or tap Sign in at the top of any page (under Menu on a phone). Enter the email address on your account and we email you a sign-in link and a 6-digit code. Tap the link, or type the code on the sign-in page. Either one works once and expires in 15 minutes. There is no password.

On your phone, once you are in, follow the Add to home screen steps at the top of your dashboard and it opens like an app from then on. People you have added under People with access sign in the same way, with their own email address. This works the same on Relay and on PostShop.

No email after a few minutes? Check your spam folder, then write to hello@postshop.live.

Any kind of book: fiction of every genre, nonfiction, memoir, poetry, children’s books and YA. It works for a book that is coming out soon and for one that is already on sale. PostShop is made by people who run a literary press, but nothing in Relay depends on the genre.

All Relay needs is the book’s ISBN, or its Amazon link when it has no ISBN or one that starts with 979. Add it on the Relay page of your dashboard.

If you signed up in the last half hour, your number may not be switched on with the phone networks yet. We text you from it about 30 minutes after you sign up; once that text has arrived, REVIEW works. The QR code on your dashboard works in the meantime: tap Show the QR code under your book.

Already had that first text? Check the number is saved in your contacts — an unsaved number can be filtered as spam — and that you have added a book on the Relay page of your dashboard. Still nothing: text FEEDBACK or email hello@postshop.live.

Most phones open a QR code from the ordinary camera app: point it at the QR code and tap the link that appears. If theirs does not, tap Text the link or Share under the QR code and send them the page instead.

We only list library request pages and independent bookstores that we have checked, and the lists cover the United States. When none is near the reader, the page shows your book’s title, author and ISBN so they can ask their library or a bookstore directly, at the desk or on its website. That lookup also tells us which places near the reader to check next, so the list for their town fills in over the following days.

A place appears on your reader page once we have checked it. For a library, that means we found and checked its own page where a cardholder suggests a book for purchase. For a bookstore, it means an independent store that sells new books and has a way to be asked: an email address, a phone number, a contact page or its own book page.

We check in this order: the libraries and bookstores near our members, then the ones near places readers have looked up, then the rest of the United States, largest library systems first. New places are added every day, so a list that is short this week is longer the next.

To see what a reader near you sees, open your reader page and look up your own town. The lists grow as we check more places, so look again from time to time.

Yes, as many people as you like. From your own phone, text ADD and their mobile number, for example ADD 8185551234. Then send them your PostShop number: they text REVIEW to it and show the QR code to the readers they meet. Every reader they reach is counted on your dashboard. See A team behind your book.

Text ACCOUNT, or open Plan & billing on your dashboard. Moving up to PostShop keeps everything in Relay and adds posting to your social accounts.

Shoot vertical. Hold the phone upright. Vertical fills the whole screen on Instagram, TikTok, Facebook and YouTube, which is where most people will see you. A landscape photo still posts everywhere — it just sits in a smaller frame with space either side of it, because a wide picture cannot fill a tall screen without cutting the edges off. We would rather show your whole photo than crop half of it away.

Get closer than feels natural. One clear subject beats a wide shot of everything. Phone cameras are excellent close up and mediocre at distance.

Let the light come from behind you. Facing a window lights your subject. Standing in front of one turns it into a silhouette.

Send the photo straight from your camera roll. Don't screenshot it, and don't put it through another app first — both throw away detail we can't get back.

Hold the phone close to your mouth — about a hand's width. This matters more than everything else combined. At arm's length the microphone picks up as much room as it does you. Close up, the room disappears and you sound like yourself.

Pick a smaller room with soft things in it. Curtains, a sofa, a bed, even a coat over a chair. Large open rooms with hard floors are the hardest to record in — your voice bounces off every surface and arrives back a fraction late, which is what makes a recording sound hollow.

Say it once, the way you'd say it out loud. Reading a script sounds like reading a script. Talk to the person who'll watch it.

Outdoors is fine and often better — the sound of where you are belongs in the post. Wind is the one thing to avoid: turn so it's at your back, or cup your hand around the bottom of the phone.

You hear it before anyone else does. Play it back on the upload page. If it isn't right, record it again — there's no limit, and nothing is sent until you're happy.

Because it should. Every platform wants a different shape, a different length, and a different kind of caption. We size and write for each one separately rather than sending the same file everywhere and letting it look wrong on most of them.

Your photo goes out tall for Instagram and TikTok, wide for LinkedIn and X, square-ish for Pinterest. Your caption goes long where there's room for it and short where there isn't — X allows 280 characters, Instagram allows 2,200.

This is the part that takes the longest by hand, and it's the main thing you're paying us to stop doing.

Format decides where something can go. A post reaches every connected account that can actually carry it — and the platforms disagree about what they'll take.

• YouTube takes video only. A photo reaches YouTube when you tick the option to turn it into a short video on the upload page — otherwise it can't go there.
• X takes up to four photos, or one video, but not both in the same post.

Nothing is dropped quietly. A submission reaches everything it can, and your feed page shows exactly where each post landed.

Each platform adjusts volume its own way, and they don't agree. Some lift quiet audio, some only bring loud audio down. The same file genuinely plays at different levels depending on where you watch it.

We set the level on the way out to sit well across all of them. If one platform still sounds low to you, the fix is at the source: record with the phone closer to your mouth. A stronger recording lands better everywhere, and no amount of adjusting afterwards beats it.

No — once it's live it belongs to your account, and we can't reach back into it. That's the reason nothing publishes until you've read it and tapped approve.

You can delete it yourself on the platform, the same as any post you'd made by hand.

If a caption got something wrong, text FEEDBACK and tell us what. We correct the underlying instruction so it doesn't happen again, rather than just fixing the one post. That's the part that actually sticks.

Yes, and there's no setting to turn it off.

It's your name on the account. We'd rather you read a caption first than find out afterwards that something went out you wouldn't have chosen. There's no timer and no automatic fallback — if you never tap, it never publishes.

Approving is one tap on the link we text you. Sending it back for a rewrite is one tap and a note.

Walk through these checks in order:

1. Has your preferred posting time passed? Posts publish at the time set under Default post time on your dashboard. If your first post of the day is set for 2pm and it's only 11am, you're just early — hang tight.
2. Are your accounts connected? Open Connections on your dashboard, or text CONNECT to your PostShop number for a list of which platforms are connected, with a link to the page of each one that isn't. Posts only go to platforms that are connected.
3. Is one platform missing while others work? That platform may have rejected the specific content based on its own rules — for example, a platform's filter flagged the image or text, or the content type isn't supported on that platform (YouTube doesn't accept a photo on its own, for instance). Text FEEDBACK with the date and platform and we'll look into it.
4. Still no post anywhere? Text FEED to your PostShop number — you'll get a link showing your recent posts. If it's there, it posted. If not, text FEEDBACK followed by the date and details and we'll look into it.

A few things to check:

1. Did you text the right number? Your dedicated PostShop number is the one our first text came from — save it in your contacts so your phone treats us as a trusted sender; otherwise its spam filter may quietly block our texts. Texting any other number won't reach us.
2. Did you text from an authorized number? Only phones you've authorized can submit. If in doubt, have the primary account holder text ADD (your number) first.
3. Was the file too big? Photos up to 10 MB, and videos up to 90 MB / 60 seconds through your upload link. Most smartphone photos are fine. Video from a DSLR or longer clips may need to be trimmed or re-exported at a lower quality.
4. Still nothing? Text FEEDBACK followed by the date and time you sent the photo, and we'll check what came in.

Every post waits for your approval, so a missing review text means a post is sitting still. Here's how to fix it:

1. Save your PostShop number as a contact. This is the single most reliable fix. Phone carriers can quietly filter text messages that contain a link when the sender isn't a saved contact — the message shows as sent on our end but never reaches your phone, with no error either way. Add the number our first text came from to your contacts (name it "PostShop") and the review links come straight through.
2. Check your filtered or spam messages. On iPhone, look under Messages → Filters → Unknown Senders. On Android, check your spam or blocked folder. Once you save us as a contact, future texts land in your main inbox.
3. Nothing publishes without you. If a review text goes missing, your post is safe — it's waiting in your queue and won't go live until you approve it. Reply to any text from us, or email hello@postshop.live, and we'll resend the review link.

First check who is already authorized. From the account holder’s phone, text SENDERS — you get back a list of every number currently authorized on your account. If theirs is not on the list, that is why nothing is getting through.

To add them:

1. From the account holder’s phone (the number on file), text ADD followed by their number. Example: ADD 8185551234.
2. We confirm the add, and they can text in photographs from then on.
3. There is no limit on senders. Remove someone any time with REMOVE 8185551234.

Current limits:

• Photos: up to 10 MB (any smartphone photo is fine)
• Videos: up to 90 MB and 60 seconds (sent through your upload link)

For oversized videos, trim the clip or re-export at a lower quality from your phone's editor. For oversized photos (rare), resend from your phone's camera roll rather than a pro-export.

One good clip beats three mediocre ones — most social platforms only allow one video per post anyway.

Text upload. We reply with a private link where you can add up to 35 photos and videos, drag them into the exact order you want, and send them as one post.

Everything in a single upload becomes one post. Separate uploads are separate posts — there's no keyword to group them after the fact, so send the whole set together.

For approvals you want to pull back: Text FEEDBACK followed by which post and what you want changed. If it hasn't been published yet, we'll do our best to catch it before it goes out — but the closer to the scheduled time, the harder that gets. Once it's live on your platforms, you'll need to delete or edit it directly on that platform — we can't remove posts once they're published to your accounts.

For rejections you regret: A fresh caption has already been generated from your feedback. Review the new version — if you prefer it to the original you rejected, just approve it. If you want the original back, text FEEDBACK and tell us what you'd like. We'll do our best to recover it; if the rejected caption has already been overwritten, we'll work with you to rebuild something close.

The draft link we texted you is waiting for your notes.

1. Open the link and tap Send Back for Changes, then add a short note. For example: too formal, we're more casual or don't use exclamation points.
2. A fresh caption comes through shaped by your feedback.
3. Here's the part that matters: the more specific your reason, the more your captions evolve to match your voice. Over time, they need fewer corrections.

If the tone keeps missing after several rejects, text FEEDBACK with what's off and we'll factor it into what we send you next time.

Every photo you send is tuned before it publishes — exposure, colour, contrast and clarity nudged so it looks like it was taken with intent, even if you shot it one-handed on the way out of the door.

It happens automatically on every image, with nothing for you to do. It is a correction, not a rescue: a good photograph comes out a little better, and a badly lit one is still a badly lit one.

We deliberately stop short of filters, heavy stylization, or anything that screams "edited." Your photos still look like real photos — just the version of them where the light cooperated, the color is honest, and the details come through. Video isn't enhanced — what you send is what publishes.

If a text command can do it, use the command. Many account changes are self-serve and don't need our review:

• Add or remove a sender’s phone: ADD 8185551234 or REMOVE 8185551234
• Switch Pinterest board, LinkedIn page or Facebook page: PINBOARD, LIPAGE, FBPAGE
• Connect a new platform, reconnect, or swap accounts on a platform: CONNECT
• Disconnect a platform you no longer want to publish to: DISCONNECT (then reply with the number, then CONFIRM)
• Update your payment method, or cancel: ACCOUNT

On your dashboard — posting time, time zone, languages, what you write, and anything you told us about your work under Tell us more. For anything else, text FEEDBACK with what you want changed and we'll email you to confirm when it's done.

The easiest way: text ACCOUNT to your PostShop number. You get back a secure link to your billing portal where you can update your payment method, view past invoices, or cancel — all self-serve, all from your phone. The link is single-use and expires after your session.

There are two plans. PostShop, at $99 a month, includes everything PostShop does. PostShop Relay, at $29 a month, includes your book’s reader page, where readers review your book and ask libraries and bookstores to carry it, reader reminders, a printable sign and bookmarks, and the monthly reader report, without posting to your social accounts. You can move between them from the same billing link.

Cancellation is effective at the end of your current billing period, no refunds for the unused portion. Your posts will continue publishing through the period you paid for. Refund policy is in our service agreement · Accessibility.

Sign in at postshop.live/app with the email on your account. For 30 days after an account closes, everything is saved as you left it: your books and reader pages, your connected accounts and your settings. Your dashboard shows the price and a Restart my account button, and restarting opens the same account again.

A restart has no free trial, so the first payment is taken at checkout. On PostShop Relay, the limited-time price continues for whatever is left of your first six monthly payments.

PostShop is built to be low-friction. If something isn't working the way you expect and none of the above helps, text FEEDBACK followed by whatever's on your mind. We review every feedback text and get back to you. Nothing is too small to ask.

Important: Any text you send to your PostShop number that isn't a command (UPLOAD, IDEA, REVIEW, FEED, EXPORT, QUEUE, SCHEDULE, MENU, GUIDE, CONNECT, DISCONNECT, CONFIRM, ACCOUNT, PINBOARD, LIPAGE, FBPAGE, SENDERS, ADD, REMOVE, or FEEDBACK) gets treated as content for a post. So if you have a question or want to flag something, always start your message with FEEDBACK so we know it's for us, not for your audience.

Open Connections on your dashboard and choose a platform. Its page says what that platform needs; tap Connect and it opens the platform's own sign-in. Sign in to your account and approve access. No password is ever shared with us: you're granting publish access through the platform's own authorization, and you can revoke it any time.

Texting CONNECT to your PostShop number sends a list of which platforms are connected, with a link to the page of each one that isn't.

First, open that platform's page from Connections on your dashboard and tap Connect again — most incomplete connections just need a retry. If it still won't connect, the account usually doesn't yet meet that platform's requirements (for example, TikTok needs a Business account, Instagram a Business or Creator account, and Facebook a Page). The platform's page lists what it needs. See Connecting & switching platforms below for the per-platform prerequisites.

This is for a publicist, an assistant, or anyone at a press setting the accounts up for the writer. The key thing: connect the author’s accounts using the admin or manager access you already hold on them — you do not need their passwords, and you do not log in as them.

1. Get admin or manager access first. Before you start, make sure you have been added as an admin or manager on each of the author’s platforms — their Facebook Page, their LinkedIn page, and so on. This is the step that trips people up: if you are not on the author’s account yet, the connection will fail or connect the wrong account.
2. Connect with your own login. On the author’s dashboard, open Connections, choose each platform, and tap Connect while signed into your own platform account. During authorization you select the author’s page or account that you manage.
3. Point each platform at the author’s account. After connecting, use the destination pickers below so posts land on the author’s page or board, not yours.

Connect with your own login plus admin access (no password from the author needed):

• Facebook Pages — you are an admin on the author’s Page
• LinkedIn pages — you are a page admin on the author’s page
• Pinterest — the author’s account is a Business account
• YouTube — you help run the author’s channel

Need to be signed into the author’s own account (there is no delegated-admin option on these): personal profiles, Instagram and X / Twitter. For these, you or the author must be signed in to their actual account to authorize the connection.

After connecting, use the destination pickers to point each platform at the author’s own page or board:

• Facebook page — text FBPAGE, reply FB N to choose the author’s page
• LinkedIn page — text LIPAGE (option 1 is always your personal profile; pick the author’s page)
• Pinterest board — text PINBOARD, reply PIN N

Full walkthrough in the Pinterest, LinkedIn & Facebook switching section above.

Open that platform's page from Connections on your dashboard. It shows the account that is connected; choose Connect a different account and sign in as the one you want. Account holder only.

• TikTok requires a Business account. In the TikTok app: Settings → Account → Switch to Business Account (free), then retry the link.
• Instagram connects through its linked Facebook Page — the Instagram account must be a Business or Creator account linked to a Facebook Page.
• Facebook posts to a Page, not a personal profile. Make sure a Page exists and you're an admin on it.
• Pinterest requires a Business account.
• "This account is already connected to another account" — the social account is linked to a different connection. Text FEEDBACK and we'll clear the old link so you can connect fresh.

Some writers keep two public identities — a pen name in another genre, or a small press alongside their own name. Two identities means two PostShop accounts, and on most platforms that is the end of the story. What to know before you start is which platforms are simple and which need care, because it is not the split most people expect.

The simple case — each name has its own account on the platform. Separate Instagram accounts, separate X accounts, separate TikTok, YouTube or Pinterest accounts. Connect each one to its own PostShop account and they stay completely independent. There is nothing to configure and nothing that can cross over — which matters more here than it does for most people, since the whole point of a pen name is that the two do not meet.

The case that needs care — one sign-in reaching two destinations. Facebook Pages and LinkedIn pages sit underneath a personal sign-in rather than being separate sign-ins. If you are an admin on two Facebook Pages, one Facebook login reaches both. That is convenient, and it is also where problems come from:

• The page picker may not appear the second time. Facebook and LinkedIn remember what you approved before and often reuse it silently, so the second connection either points at the first name’s page or comes back with no pages at all. See the next item for how to force the picker back.
• LinkedIn generally holds one live authorization per sign-in. Authorizing the second can end the authorization for the first, which then stops posting. If you connect a second LinkedIn, check the first one afterwards.

If the second name has its own accounts, connect those. Where it doesn’t — a Facebook Page or LinkedIn page under your personal login — connect it, then text FBPAGE or LIPAGE straight away and confirm the destination is the one you meant.

If somebody is doing this on your behalf, the same rules apply — and the second case is the one they will meet most, since a helper's login is often an admin on more than one Page.

Facebook, Instagram and Threads all authorize through Meta, and Meta remembers what you approved last time. On a repeat authorization it will often skip the page-selection screen entirely and reuse your previous choice — so the connection succeeds, but points at the wrong place, or comes back with no pages attached at all.

This is the most common cause of a connection that looks fine but posts nowhere, or posts to the wrong page. Two ways to bring the picker back:

1. During authorization, look for Edit access, Edit settings, or Choose what you allow instead of tapping Continue as [your name]. Tick the specific Page you want.
2. If that option doesn't appear, remove the old approval first: on Facebook go to Settings & privacy → Settings → Business integrations, remove PostShop's connection, then text CONNECT and start fresh. The picker returns because there's no remembered choice left.

A private or incognito window does not help here — the approval is stored on your Meta account, not in your browser. It does help on X, where the connection follows whichever account the browser is signed in as.

After any reconnection, text FBPAGE or LIPAGE and confirm the destination before you send anything.

Almost always an expired connection. Every platform issues us a time-limited authorization — Meta's run about two months, LinkedIn's about a year — and when one lapses, posting to that platform stops. Everything else keeps working, which is why it's easy to miss.

We check your connections every few days and message you before one expires and again if it lapses, so in most cases you'll hear from us first. To fix it, open that platform's page from Connections on your dashboard and reconnect it, or follow the link in our message. Nothing else needs redoing.

If you'd rather check yourself, open Connections in your dashboard — anything not connected is listed there.

Yes — three platforms let you switch destinations after connecting, on that platform's page on your dashboard or by text:

• Pinterest boards — text PINBOARD to see your boards, reply PIN 2 (or whichever number) to switch
• LinkedIn pages — text LIPAGE to see options (personal profile plus any company pages), reply LI 2 to switch
• Facebook pages — text FBPAGE to see your Pages, reply FB 2 to switch

For Instagram, TikTok, YouTube, X, Threads and Bluesky, posts go to the single account you connected. To change which account, open that platform's page on your dashboard and choose Connect a different account.

Full walkthrough — including Facebook pages — is in the Pinterest, LinkedIn & Facebook switching section above.